Satisfaction Guarantee

We guarantee our customers' satisfaction with our products. Period.


We work extremely hard to ensure all of our customers are 100% satisfied with our products and services. Top quality print cartridges backed by people who care make it possible to deliver on this lofty goal. If you're not a Rapid Refill customer yet, give us a try, you'll be glad that you did.

Return Policy

If you find an ink or toner cartridge purchased from us (or any other product we sell) is unsatisfactory, please bring the product and your receipt to the store for an exchange within 60 days of the date of purchase.


Returns and Exchanges

What will you do to make sure I'm satisfied with my purchase?

We are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with your purchase, we promise a refund, credit or exchange.

We will accept merchandise returns for Standard Delivery items within 60 days of purchase and issue a credit or refund at the time of return in the following ways:

Original Sales Receipt or Packing Slip will be refunded in the Original Form of Tender

Original Gift Receipt will be refunded via a Store Credit

Please note: Store Credit and Gift Cards are valid only for Rapid Refill purchases and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law. 

Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.